The Department of Health features an interesting document – a summary of a webchat involving David Behan the Department of Health’s Director General of Social Care. This contrasts with some of the more detailed and formal documents as it’s very informal consisting of a dialogue between Behan and several people with questions about health and social services. The document though is slightly tricky to get to grips with until you realise that Behan’s response to an earlier question often comes several paragraphs down from the original question and can be worked out by referring to the name of the person asking the question. Thus the document consists of a series of threads – questions and answers. There are variations on how this information can be presented but the main point for me was how accessible this information was as the dialogue generated here is easy-to-read and enables Behan to explain policies in response to people’s concerns. The rolling out of IAPT to older adult services as well as the telecare and telehealth options for people in older adult’s services were two of the many interesting points in the discussion. This seems to be a very simple approach to improving the accessiblity of complex DOH policies.
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