Patients’ Support For Health Information Exchange – Perceived Concerns


Esmaeilzadeh and Sambasivan identified several perceived concerns for a Health Information Exchange in their paper.

  • Inconvenient or delayed care secondary to system break down, security and privacy breaches
  • Complexities of dealing with the system
  • Security of sending personal health information over the internet
  • A negative impact on privacy
  • A negative impact on security
  • Multiple parties and organisations viewing health information
  • Limited control over who views files
  • Sending incorrect information
  • Incorrect recipients of information

These concerns in turn have further potential ramifications

  • Incomplete or innaccurate information
  • Reduced trust
  • Increased concerns about privacy and security
  • Reduced benefits from HIE’s

Addressing these concerns is important for developing sustainable HIE’s.

  • Safeguarding against unauthorised viewing
  • Auditing those who have viewed the records
  • Identifying which parts of medical records can be shared
  • Opt-outs

Esmaeilzadeh and Sambasivan identified several perceived benefits of a Health Information Exchange in their paper. Perceived benefits may be different from actual benefits but are nevertheless valuable in the discussion of Health Information Exchanges. The identified perceived benefits from the literature review were

  • Improved communication between health professionals
  • Completeness of medical records
  • Accuracy of medical records
  • Improved safety of healthcare
  • Improved quality of healthcare
  • Tracking chronic diseases
  • Early detection of infectious diseases
  • Convenience for patients
  • Expedited care
  • Reduced healthcare bill
  • Improved privacy of medical records
  • Improved security

What were the main findings in the Esmaeilzadeh and Sambasivan paper?

Esmaeilzadeh and Sambasivan have published a paper on Health Information Exchanges, ‘Patients’ support for health information exchange: a literature review and classification of key factors‘.

They identified seven key themes from the literature

  • Perceived benefits
  • Perceived concerns
  • Patient characteristics
  • Level of patient participation in HIE
  • Types of health information to be exchanged
  • Types of recipients
  • Patient preferences regarding consent

Patient Records

Patient records are central to the delivery of healthcare and serve a number of functions including the recording of clinical assessments and interventions. Aggregated data is also utilised at a local and national level to inform commissioning.

Electronic Patient Records

The digitisation of patient records offers a number of advantages over paper based records. These advantages include automated backup of records, reduced use of physical storage space (since paper based notes are switched to servers), off-site access to records using mobile devices and the potential to develop analytical clinical support tools which use computers to process clinical data to help improve clinical decisions. Not all healthcare services have electronic patient records but most providers are moving in this direction.

Getting Electronic Patient Records to Talk to Each Other

When patients move between healthcare providers – for instance between primary care and the hospital – they may find that one provider does not have information that the other provider has. There are many providers and many electronic paper record systems. For two systems to talk to each other they have to solve a number of problems. When these problems are solved a patient can move between providers and healthcare information can be accessed by the different providers. A key solution to this problem of health information gaps is the Health Information Exchange (HIE).

The Health Information Exchange

There are many definitions of what a Health Information Exchange is. (Hersh et al, 2015) define a HIE as follows:

Health information exchange (HIE), the electronic sharing of clinical information across the boundaries of health care organizations’

Whilst this definition is simple, the process of sharing clinical information between healthcare organisations is technically complex and encompasses a range of software, hardware and governance issues. The process of helping systems to talk to each other is helped by the development of standards. A set of standards is outlined in the NHS interoperability framework.

Links to Other Posts in the Health Information Exchange Series

General Posts to Date on Health Information Exchanges

Posts on Examples of Health Information Exchanges

SNOMED CT®/ICD Mapping and Harmonisation Posts


ICD 1-10 Posts

ICD-11 Posts


Esmaeilzadeh P, Sambasivan M.BMC Med Inform Decis Mak. 2017 Apr 4;17(1):33. doi: 10.1186/s12911-017-0436-2. Patients’ support for health information exchange: a literature review and classification of key factors.

Index: There are indices for the TAWOP site here and here

Twitter: You can follow ‘The Amazing World of Psychiatry’ Twitter by clicking on this link.

TAWOP Channel: You can follow the TAWOP Channel on YouTube by clicking on this link.

Responses: If you have any comments, you can leave them below or alternatively e-mail

Disclaimer: The comments made here represent the opinions of the author and do not represent the profession or any body/organisation. The comments made here are not meant as a source of medical advice and those seeking medical advice are advised to consult with their own doctor. The author is not responsible for the contents of any external sites that are linked to in this blog.

Conflicts of Interest: *For potential conflicts of interest please see the About section


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s